How to reach the editorial desk
City Relay is an independent urban mobility magazine. For corrections, editorial feedback, content questions, website feedback and general inquiries, email the editorial desk at [email protected]. This address is read by our editors and used only for editorial and site-related correspondence.
What this contact is for
Use [email protected] for:
- Pointing out factual errors or unclear passages in our coverage;
- Suggesting story ideas or local reporting leads about city edges, transfers, arrival contexts and intermodal journeys;
- Asking about our editorial approach, sources or research methodology;
- Reporting issues with the website, broken links, or accessibility problems;
- General inquiries about City Relay’s mission, editorial guidelines and corrections policy.
What this contact is NOT
We are an editorial outlet, not a transport operator. We cannot act as an operator’s support channel. Specifically, City Relay cannot:
- Access or change reservations, tickets or bookings for any transport operator;
- Confirm fares, schedules, departure times, availability, seating, baggage status or other live service details;
- Represent, endorse, or act on behalf of any transport company, including FlixBus or any other operator; FlixBus is a separate company and any operational questions must be directed to the relevant operator;
- Resolve operator-service disputes or intervene in customer service cases.
Operator rules, routes, permits, schedules, availability, fares and luggage conditions vary by provider and over time; these must be verified with the relevant current official operator before travel.
How to send a good correction or query
We welcome precise, verifiable corrections. A clear message helps us act quickly and accurately. A useful correction should include the following:
- Page URL: give the exact web address of the City Relay page you are referencing (copy-and-paste works best).
- Quoted passage: include the exact wording from our article that you believe is incorrect or unclear.
- Source or link: supply the authoritative source that supports your correction (official documents, operator statements, planning records, published studies, reputable local news reporting).
- What appears wrong: explain briefly how our text differs from the source or why it is misleading or incomplete.
Please attach or link to supporting documents where possible. Note that we may follow up for clarification or to ask for permission to publish material you provide.
Respectful expectations
We aim to evaluate claims carefully and disclose corrections when warranted. Because this is an independent editorial project, note that:
- We will verify claims against available sources; we may ask for additional documentation or clarification.
- We do not promise immediate action. We do not provide a formal case-tracking system; correspondence is handled as part of our editorial workflow.
- We do not act as a substitute for official operator communications or legal remedies.
Technical notes about messaging
This static site does not provide a contact form, user accounts, or a submitted-message system. To contact the editorial desk, please email [email protected]. Sending your message by email is the only way to reach the editorial team through this site.
Further information
For context on who we are and how we work, see the about page. For details about how we handle personal data and privacy, see our privacy policy. For terms that govern use of this site, see the terms and conditions.
Note: City Relay is an editorial publication. We report on urban mobility and arrival contexts, but we are not an operator, booking agency or customer service representative for any transport company.
Closing note
We read all substantive messages sent to [email protected]. Thoughtful, sourced feedback helps keep reporting accurate and useful for readers navigating city edges, transfers and arrival points. Thank you for taking the time to improve the journalism here.